Privacy Policy

Last updated: June 14, 2026

1. Who we are

Seraphina Maison is operated by Hangzhou Lisha Women's Clothing Co., Ltd., Unified Social Credit Code 91330100736022798U. Business address: Room 601, Building 2, No. 227 Xinsi Road, Donghu Street, Linping District, Hangzhou, Zhejiang, China. Customer support: SeraphinaMaison@outlook.com or 13588316880.

2. Scope of this policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, browse products, create or use an account where available, place an order, request customer support, subscribe to communications, or otherwise interact with Seraphina Maison.

3. Personal information we collect

We may collect information you provide directly, including name, email address, phone number, billing address, shipping address, order details, return requests, customer service messages, size or fit preferences you choose to share, and communication preferences.

We may collect transaction and technical information, including products viewed, cart activity, checkout status, payment confirmation information, fraud-prevention signals, IP address, approximate location, device type, browser type, operating system, referring pages, pages visited, timestamps, cookie identifiers, and analytics events.

We do not intentionally collect sensitive personal information such as government identity documents, health data, biometric data, precise geolocation, or payment card numbers outside the secure checkout environment. Payment card details are processed by payment providers shown at checkout and are not stored by us as raw card data.

4. How we use personal information

We use personal information to operate the store, process and fulfill orders, provide order confirmations, arrange shipping, handle returns and refunds, respond to customer service requests, prevent fraud and abuse, maintain website security, improve products and services, personalize shopping experiences where permitted, manage marketing communications, comply with legal obligations, and protect our rights and the rights of customers.

5. Cookies and similar technologies

Our store may use cookies, pixels, local storage, analytics tags, and similar technologies to keep the website functional, remember cart and checkout activity, understand site performance, measure campaigns, prevent fraud, and improve customer experience. You may control cookies through your browser settings. Some features may not work correctly if required cookies are disabled.

6. How we share information

We may share personal information with service providers and business partners that help us operate the store, including Shopify, hosting providers, payment processors displayed at checkout, fraud prevention providers, shipping and logistics providers, email and customer support providers, analytics providers, marketing service providers where permitted, professional advisers, and legal or regulatory authorities when required.

We require service providers to use personal information only for the services they provide to us, subject to appropriate confidentiality, security, and legal obligations. We do not sell customer contact information as a standalone product.

7. International transfers

Because we operate an international ecommerce store, personal information may be processed in countries or regions other than where you live, including locations where Shopify, payment providers, logistics partners, and other service providers maintain systems. We take reasonable steps to ensure information is handled with appropriate safeguards.

8. Data retention

We retain personal information only as long as reasonably necessary for order processing, customer support, returns, fraud prevention, tax, accounting, legal compliance, dispute resolution, and business records. Retention periods may vary depending on the type of information and applicable legal obligations.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online service can guarantee absolute security. Customers are responsible for keeping account credentials confidential and for using secure devices and networks when shopping online.

10. Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. You may also request to opt out of marketing communications. We may need to verify your identity before processing a request, and some information may be retained where required for legal, security, fraud-prevention, or transaction-record purposes.

11. Opt-out

To opt out of marketing emails, use the unsubscribe link in the email where available or contact SeraphinaMaison@outlook.com. To request access, correction, deletion, or other privacy assistance, contact SeraphinaMaison@outlook.com or 13588316880. We will review requests and respond according to applicable law and practical order-processing requirements.

12. Children's privacy

Our website is intended for adults purchasing women's clothing. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our store operations, service providers, legal requirements, or privacy practices. The updated version will be posted on this page with a revised date.