Terms of Service

Last updated: June 14, 2026

1. Overview

These Terms of Service apply to your access to and use of Seraphina Maison and to purchases made from our store. Seraphina Maison is operated by Hangzhou Lisha Women's Clothing Co., Ltd., Unified Social Credit Code 91330100736022798U. By using the website or placing an order, you agree to these terms and to all policies referenced on the website.

2. Eligibility and account responsibility

You must be legally able to enter into a binding purchase contract in your jurisdiction. If account features are available, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us promptly if you suspect unauthorized use.

3. Product information

We aim to present product names, descriptions, prices, images, materials, sizing information, and availability accurately. However, colors may vary due to photography, lighting, monitor settings, fabric dye lots, and production batches. Garment fit may vary by body measurements, style, fabric stretch, and personal preference. Size charts are provided as guidance and do not guarantee a particular fit.

4. Orders and acceptance

Placing an order means you offer to purchase the selected products under these terms. We may accept, decline, cancel, or limit an order for reasons including product unavailability, suspected fraud, incorrect pricing or product information, payment issues, shipping restrictions, duplicate orders, incomplete customer information, or operational limitations.

An order confirmation email confirms that we received your order request. It does not guarantee final acceptance if later review identifies an issue requiring cancellation, correction, or customer verification.

5. Pricing and payment

Prices are displayed in the currency and format supported by the store and may change without prior notice. Checkout displays the secure payment methods currently supported by the store. We do not hard-code or guarantee any payment provider outside what is available during checkout. You agree to provide accurate billing and payment information and authorize the payment provider to process the transaction.

6. Shipping, delivery, and risk

Shipping options, rates, and estimated delivery times are shown at checkout where available. Delivery estimates are not guarantees. Risk of loss may transfer according to the carrier, delivery terms, and applicable law once the parcel is shipped or delivered. You are responsible for providing a complete and accurate shipping address and for monitoring delivery updates.

7. Returns and refunds

Returns and refunds are governed by our Refund Policy. Please review that policy before purchasing. Return eligibility depends on timing, product condition, proof of purchase, and the specific product category. We may refuse returns that do not meet policy requirements.

8. Prohibited uses

You agree not to misuse the website, submit fraudulent orders, interfere with website security, scrape or copy content at scale, upload malicious code, impersonate another person, violate intellectual property rights, use the site for unlawful activity, or attempt to bypass geographic, payment, or shipping restrictions.

9. Intellectual property

Website content, branding, product presentation, layout, text, graphics, and other materials are owned by Seraphina Maison, licensed to us, or used with permission. You may not copy, reproduce, distribute, modify, or commercially exploit website content without written authorization, except as permitted by law.

10. Third-party services

The website may rely on third-party services such as Shopify, payment processors, shipping providers, analytics tools, and embedded features. Third-party services may have their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control.

11. Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, the website and products are provided without warranties beyond those expressly stated. We do not guarantee uninterrupted website access, error-free content, or delivery by a specific date. Our liability is limited to the amount paid for the affected order, except where liability cannot be limited by law.

12. Governing rules and disputes

These terms are interpreted according to applicable commercial and consumer protection rules relevant to the transaction and the operating entity. If a dispute arises, please contact SeraphinaMaison@outlook.com first so we can attempt to resolve the matter in good faith.

13. Contact

For questions about these terms, contact SeraphinaMaison@outlook.com or 13588316880. Business address: Room 601, Building 2, No. 227 Xinsi Road, Donghu Street, Linping District, Hangzhou, Zhejiang, China.